The Challenge

A prominent global electronics manufacturer, recognised for innovation and quality, sought to transition from their existing MS Infopath solution. Identifying Laserfiche as the successor, the challenge was to address manual processes marked by extensive emailing and messaging, leading to delays, lack of transparency, and the need for key individuals to act as orchestrators.

The Paper Dock Solution

Enter Paper Dock, a dynamic force in document management and a trusted Laserfiche reseller in Ireland. The Fimak team, in collaboration with Paper Dock, spearheaded a series of workshops with client teams to dissect existing processes and unearth requirements. Through a meticulous co-design approach, Paper Dock and the client envisioned the future state, leveraging Laserfiche's powerful workflow and document repository capabilities.

The collaboration swiftly progressed from workshops to practical demonstrations, enabling hands-on testing of Laserfiche-configured processes. This iterative process facilitated the agreement on detailed requirements and desired behaviors. A conclusive User Acceptance Testing (UAT) session sealed the deal, approving the configured processes. The user group was trained, and the optimised processes were seamlessly deployed to a live environment.

The Outcome

Paper Dock's leadership and the tailored Laserfiche solution quickly demonstrated its prowess. The chosen initial processes served as a litmus test, building confidence in the ability to rapidly scale the solution across the client organisation. Within months, operational processes witnessed marked improvements, delivering tangible business benefits by reducing costs and accelerating the lead-times of bringing new products to market.

With enhanced control and visibility, the client now stands poised for further automation advancements. Laserfiche, implemented by Paper Dock, continues to be the catalyst for ongoing process improvements across the entire group. The success story unfolds as the client harnesses Laserfiche's capabilities, ensuring sustained operational excellence and future-proofing their processes.

Choose Paper Dock for Your Laserfiche Journey - Where Success is Delivered with Expertise and Precision